Showing posts with label SBI. Show all posts
Showing posts with label SBI. Show all posts

Monday, August 31, 2009

PAN no longer mandatory for SIP transactions in Mutual Fund

From August 1, 2009 providing a copy of your PAN ( Permanent Account Number ) Card is not mandatory for investing in Mutual Funds ( MF ) if you are investing via the SIP ( Systematic Investment Plan ) route ( and do not invest more than Rs. 50,000 in a year ).

Instead of the PAN card you will have to provide another identity proof like Driving License, Voter's Id or any other government-issued id card. Complete details can be found in this guideline issued by SBI Mutual Fund.

An investment limit of Rs. 50,000 per year means a maximum of Rs. 4000/- monthly SIP ( or Rs. 12000/- quarterly SIP ) which you can invest via the Micro SIP in a rolling 12-month period or in a financial year.

So whats the catch? Although PAN card is not required for investment via Micro SIP but if you plan to do one-time transaction in the same mutual fund folio/account you would be required to supply a PAN card. This means that you cannot do one-time transactions in a Micro SIP folio.

Overall, a very positive move, as I always recommend SIP as the preferred mode of investment.

To understand SIP, read this.

Monday, July 27, 2009

Are they really safe? - Verified by Visa and MasterCard Secure Code.

I have previously blogged about them.
An anonymous reader has commented and raised concerns about these added layer of security for online credit and debit card transactions (collectively known as 3-D secure protocol ).
As you can read on its Wikipedia page, 3-D secure has a long list of criticisms most of them related to its ability to secure online transactions.

I will try to address all of the reader's concern below:

- RBI never sponsored or stated specific systems such as Verified by Visa or Mastercard UCAF/SPA in its directive.
In my article also I did not say that RBI has specified VbyV or Secure Code must be used. RBI article only says that additional info ( apart from what is already present on the card ) is required for online transaction. Since most ( say 95 % ) of the card holders in India have either Visa or Master Card they will have to use either of these two services hence I explained their features from an end-user perspective. For American Express cards they ask for the billing address for verification.


- The anonymous reader has pointed out some security vulnerabilities in 3-D Secure giving some examples like
inline frame and activation during shopping.
Although I can't vouch for all banks in India, but I deal with HDFC Bank which does not use inline frame during 3-D secure authorization and it also has PAM ( Personal Assurance Message ).
It does have Activation during shopping but that too:
- is on hdfcbank.com domain with a proper SSL certificate ( no inline frame )
- requires your ATM password for authentication ( I don't know if the number of attempts is unlimited ). This I feel is secure enough.

But, I also know of cases where card issuing companies don't use their own domain during 3-D secure authorization like:
- SBI Card ( uses arcot.com )
- ICICI Bank ( uses payseal.com )
So our anon reader does have a valid point here. These systems are not 100% safe because of some inherent weakness in the Internet protocols.


- Then he raises a concern that the password can be easily phished and used by fraudsters. The transactions can never be disputed by the cardholder.
On this I don't agree with him. If there was no 3-D secure anyone who had physical access to the card even for a minute ( think of the last time you gave it for payment in the restaurant ) could have misused it ( by noting down the card details ). But introduction of 3-D secure had made life more difficult for fraudsters.
If transactions could be disputed without 3-D secure, they can still be disputed with 3-D secure activated as well. 3-D secure is not going to change that.


- A concern about fraudsters misusing this feature to cheat banks

This is a matter between the fraudsters between the banks and the fraudsters and I'm really not too much concerned about it. One thing I would like to point out here is that the act of issuing a card is not a completely online thing ( atleast in India ). There are id and address checks. Credit report is also verified. So if the bank has a diligent process in place before it issues a card, the chances of such cheating are lessened. However if the bank has lax procedures it obviously has to suffer ( that's in its Karma! )


- Be wary of mandated systems. A good security system never needs to be mandated.
If it is not mandated, the banks won't implement any safety feature. Only very few who actually care about customer concerns would be willing to do it on their own, since setting up an IT infrastructure for such a feature costs money and the management of banks is busy improving their profit margins cutting costs wherever they can.

Saturday, June 27, 2009

New Pension Scheme ( NPS ) - will I invest?

This post is only applicable to private-sector employees since all govt. employees ( who joined in or after 2004 ) are compulsorily part of the NPS.

Although this is old news, NPS is now open for all to invest in it. Being a private sector employee, I have done an analysis whether I will invest in it or not. Hopefully it would be useful to all the readers of my blog as well.

My verdict is I will not invest in it right now. The reasons are explained below:
1. Charges are high: As explained in this livemint article although the fund management charges are very low, the other charges are very high atleast for the initial years. As the number of subscribers grow these fixed charges will also come down and then it will a right opportunity to enter. It is better to invest your retirement money in other avenues until you decide to open a NPS account and later on you can deposit this accumulated sum into your NPS account if you wish. You can check out the NPS welcome kit found here to see the fixed and other charges.

2. No clarity on tax benefits: An explained in this Value Research article, there are no tax-benefits of investing in the NPS. Let the govt come up with proposals on what tax-breaks it is ready to offer to NPS investors. Hopefully they would do it in the budget being presented in July, 2009.

3. The equity part stands limited to Nifty: They should have either allowed the fund manager's discretion in choosing the stocks for equity investments or chosen a broader index like S&P CNX 500. This I suggest for the following 3 reasons:
a) I'm afraid large amounts of NPS money flowing into just 50 stocks would surely create a bubble of sorts for the Nifty stocks ( which will burst one day!).
b) Secondly, the broader indices like S&P CNX 500 although being more volatile over shorter terms have always beaten the Nifty/Nifty junior when compared over a time-period of 10 years or more. Retirement money being (very-)long term money should surely benefit from it.
c) Thirdly, they have appointed several different fund management companies but if all have to invest in the same Nifty-50 stocks in the same proportion ( i.e. follow the index ) then what is the point of having several different fund management companies.

4. Relying on the rating agencies: Remember the rating agencies who had rated the sub-prime CDOs as AAA? As explained by Deepak in this article, the original proposal drafted by committee headed by Deepak Parekh had sought to make the rating agencies irrelevant by putting the onus on the fund manager. But PFRDA decided to reverse it and now atleast 75% of the investments done in corporate bonds must be rated by one of the rating agencies. Is it a wise move considering the present economic crisis, the world is going through, is partly caused by trusting these ratings? Also the rated company pays the rating agency, so if one rating agency refuses to give them a good rating, the company takes their business to another rating agency whoever offers them a better rating for their bonds. This is a conflict which must be resolved before relying on ratings for making investment decisions.

5. EPS 1995: And lastly the most important reason why I will not contribute to NPS is because I ( being a private-sector employee ) am already contributing to this scam known as EPS 1995 ( full details in this article ). The government must scrap the EPS 1995 scheme and all of employee's ( and employer's contribution also ) retirement money ( irrespective of govt. or private-sector ) must go into NPS. All the existing money being held by EPS 1995 scheme should also be transferred to the respective employee's NPS account.

I have adopted a wait-and-watch policy. What about you?

Customer (dis-)service?

Here I list down the kind of customer experience that me and my friends had with different organisations. This list is not comprehensive, do comment about your own experience with different banks/insurance companies and other organisations.

Computer/network is down: The most common excuse in public-sector banks. Many times when you are in a hurry, this excuse pops-up. I'm not saying that the bank personnel are lying or are being lazy. My point is what's the point of computerisation, if they can't get it working? This is a recurring problem. They should better get back to hand-written ledgers if their computers/networks don't work when needed.

You will receive it within stipulated time: This mostly comes from private banks. Say you had requested a cheque book or DD to be delivered to your home address. Usually it arrives in your home with 4 days of submitting the request, but this time has not arrived even after 7 days. If you try to complain to the bank personnel/phone banking, they will give you a blunt reply that you should wait for 15 working days. They won't bother to check with their central processing centre if your request has been processed and the item despatched by courier/post.

Something similar has been my experience with one of the movie rental service. Their customer service desk works from 10 AM to 7 PM. And their official movie delivery timings are from 10 AM to 10 PM, but the delivery boy usually comes to my apartment around 12 PM. Some day when the delivery boy hasn't come even by 2 PM and you try to enquire with the customer care they will give you a blunt reply that the delivery timings are from 10 AM to 10 PM. If you try to complain around 6:30 PM, they give the same 10 AM to 10 PM excuse. But their customer care closes at 7 PM and if you try to complain about the non-delivery of movie the next day they would reply that the door was locked when the delivery boy arrived. Given the fact that movie rental's customer care closes at 7 PM, then how is the customer supposed to prove that the delivery boy infact did not come.

SBI-specific complaints: I believe if we do a survey SBI( plus its associates ) may top the list of number of customer complaints. This may also be due to the fact that it is the largest bank in the country.

State Bank complaint no. 1: If you ever try to open an account in SBI or its associate banks, they would compulsorily give you a Debit card whether you apply for it in the account opening form or not. I mean if somebody has specifically marked in the account opening form that he/she does not need an ATM/Debit card then why is a card issued at all? Does the branch has some targets to achieve regarding the number of debit cards issued? Anyway SBI debit card is not a free service then why is it forced on everyone even though they may not need it.

State Bank complaint no. 2: Fine, you will say it does not matter if you got the card, you can always get it cancelled. Thats what the second complaint is about. You get the SBI debit card cancelled but the charges for the card will continue to be deducted from your account every year. You have to request the branch every year to reverse the debit card charges. If you ask the manager why are the charges being levied inspite of cancellation of card, he would blame it on the software. Being a software engineer myself, I am ashamed of such computer/software engineer who can't configure the system to stop deducting charges for cancelled debit cards. Or is it a ploy by the SBI ( & associates ) management to increase their fee income while taking shelter in the excuse of software limitation.

IOB-specific complaint: Indian Overseas Bank have a partnership with Oriental Insurance for offering personal accident insurance to their customers for which they deduct premium from the customer's account. By default they have made all their customers part of the scheme without the customer's consent. They don't care if the customer already has a personal accident insurance policy and does not need any additional insurance cover. And if you ask the branch personnel to stop this insurance facility and reverse the charges, they would smilingly reply "Its just Rs. 10/-". Rs. 10/- or Rs. 10 Lac whatever it is, it my hard-earned money and if I don't need the facility I don't pay for it. This is another trick by the bank's management to increase their fee income.

Thursday, February 5, 2009

On Reader's request: Tata Capital NCD and some advice on Insurance

A reader had requested me to post few details about Tata Capital NCD. So here it goes:

1. NCD are being offered in demat format only. Hence you need to have a demat account before you can apply for NCD.
2. The prospectus can be found here.
3. NCD are being offered in four options: Monthly interest, Quarterly , Annual & Cumulative Interest. ( Refer to Page 26 & Page 137 of the prospectus for complete details about these options ).
4. For Annual & Cumulative option, the interest rate is 12% p.a. For monthly option it is 11% p.a. and for quarterly option it is 11.25% p.a.
5. The NCD have a tenor of 5 years from the date of issue. Tata Capital can call for early redemption of NCD after 3 years ( 3.5 years for Quarterly option ). Similarly you can also pre-maturelty withdraw after 3 years ( 3.5 years for Quarterly option ).
6. Minimum investment amount is Rs. 1 Lac for Monthly Interest option. For all other options it is Rs. 10,000/-
7. No TDS on interest, if held in demat form.
8. How to apply: Approach Integrated Enterprises or you can directly contact the registrars Karvy Computerhare to obtain the application form and apply.

Disclaimer: This is not an offer for sale or investment. Please refer to the offer prospectus for complete details.

Chinmay shah
has asked me a question related to Insurance. You can read it here. My answer is below.
Generally combining Insurance and Investment is not good. Hence ULIPs are a strict no-no in my opinion. Many good financial advisors have written extensively about the dis-advantages of ULIPs. You can read them here, here and here.

Since you want to invest for your child's education, it means that you need the money atleast 15 years from now. You can use a combination of PPF & SIP (Systematic Investment Plan ) in mutual funds to achive your goals.

1. PPF : You can open a PPF account in the nearest SBI branch or Post Office in your or your child's name. Use an agent to open PPF account, the agents make the job much simpler. PPF offers 8% p.a. ( interest rate may change in future ) which is tax-free. The scheme maturs after 15 years. For more details refer here.

2. Systematic Investment Plan: To understand SIP you can read this article. In simple terms SIP is an investment in mutual funds distributed over a period of time.

Below is a sample calculation, you can adjust it to your needs:
Amount required after 15 years: Rs. 25,00,000/-
Amount you can save every month for your child's future: Rs. 5000/-
Returns offered by PPF: 8% p.a. ( assumed )
Returns offered by SIP in mutual funds: 15% p.a. ( assumed, a conservative estimate ).

Let's allocate your monthly savings of Rs. 5000/- as:
Rs. 2000 for PPF and Rs. 3000 for SIP in mutual funds.

Now let's calculate whether you will be able to achieve your goal of accumulation Rs. 25 Lacs after 15 years.
Go to the recurring deposit calculator.

Calculation for PPF:
Recurring deposit amount: 2000
Frequency of deposit: monthly
Interest rate: 8
Duration: 180 months

Amount on maturity: Rs. 696690.32 ( ~ Rs. 7 Lac )

Calculation for SIP in mutual funds:
Recurring deposit amount: 3000
Frequency of deposit: monthly
Interest rate: 15
Duration: 180 months

Amount on maturity: Rs. 2030589.27 ( ~ Rs. 20 Lac )

After 15 years you must have accumulated around Rs. 27 Lacs ( based on the returns we have assumed ). The actual returns may be higher or lower.

By varying the your monthly contribution and the allocation between PPF & SIP in mutual funds you can achieve your financial goals easily.

Choice of mutual funds for SIP: I would recommend you to invest via the SIP route in 3-4 mutual funds of the equity diversified type. If you are first time investor in mutual funds, you can ask your broker/agent/financial advisor for help. You can also make use of Value Research ratings to choose an equity-diversified mutual fund.

Monday, February 2, 2009

How I chose a Savings Bank account

I had wished to title this post as "The best Savings Bank account", but then I realized one size does not fit all that's why I am going to tell you how I went about choosing a savings bank account for myself. My criterion may or may not suit you.

Well, my search for a Savings Bank account began with 3 criterion in mind:
1. Debit Card: Free for life, specially no annual fees.
2. Debit Card: facility to use at all ATMs without any charges.
3. If possible, payable-at-par cheques all over India.

ICICI was immediately ruled out because at that time they didn't offer any account with zero annual fees for debit card ( except for senior citizens ). Most public sector banks ( except SBI and its associates ) had a non-existent ATM network. SBI and its associates offered ATM cards , but were loaded with annual fees. Axis bank too had annual fees for Debit Card.

But when I had a look at HDFC Savings Plus account, it looked like it was tailor-made for me. No annual fees for Debit Card, plus the facility to use the Debit Card at other bank ATMs without any charges ( 5 times in a month ). Additionally the payable-at-par cheque facility was also there. All I had to do was maintain a AQB of Rs. 10,000/-
And so I chose HDFC Savings Plus account.

After that RBI came out with circulars which made life much easier for me. As per RBI's instructions starting April 2008, there are no charges for balance enquiry at other bank ATMs throughout India and from April 2009 there are no charges for cash withdrawal as well. So if you want to cut down on your Debit card charges just make sure that its annual fees is zero which means:
1. You get your Debit card free for lifetime.
2. Also starting April 2009 you can do balance enquiry and cash withdrawal at all ATMs in India without any charges ( Thank RBI for the circular ).

Nowadays many banks offer savings account with free debit card. Some of them are ICICI Gold and Titanium privilege account, Kotak Mahindra Bank's Ace and Pro accounts, HDFC's Savings Plus and Savings Max account and South Indian Bank's Privilege Savings account.

Thursday, January 15, 2009

The cheapest term life insurance

I often advice people not to combine insurance and investment and the only insurance product which offers such a possibility is term life insurance.
First let's try to find out what's term life insurance. Wikipedia has a very good definition for it.
In simple, term life insurance provides you only insurance and you don't get anything at the end of policy term ( on survival ). Hence those who opt for it treat insurance as a cost ( or expense ) rather than an investment.

Recently I came across this page on the personalfn website. This page lists down the premium charged by different life insurance companies in India for term life insurance. As you would notice the lowest premium is charged by SBI Life Insurance ( which is owned 74% by the State Bank of India ).

An year back, when I was evaluating Indian Life Insurance companies to purchase a term insurance plan, I had chosen SBI Life. In hindsight, that looks like an intelligent decision.
To be precise, I had bought the option under which the "Sum assured increases by 5% annually" so that the Sum assured can atleast keep pace with inflation. But after I had purchased this policy I got a shocker. The 5% increase per annum is not compounded as I had thought, but is rather caluclated as simple interest on the original sum assured. Still SBI Life Shield looks the best that is on offer presently, since no other Inusrance company offers this facility of increase in Sum assured annually.

Disclosure: I am not associated with SBI Life in any way, except for the fact that I have purchased SBI Life Shield, their term insurance plan last year. If you are aware of any other Life insurance company offering a lower premium for term insurance in India, please do comment and I will update this post accordingly.

Tuesday, December 11, 2007

Leaders & Laggards among Public Sector Banks

With the era of new age banking dawning, the PSBs ( Public Sector Banks ) have also woken up from their slumber. They have finally woken up to technology-enabled banking. Some have taken the lead, others lag:

State Bank of Patiala (SBP) - First PSB to have all branches CBS-enabled. Yes, you read it right every branch of SBP even in the tiniest of villages is CBS (Core Banking Solution) enabled, which means that you can operate your account from any of its branches. Although this would cease to matter anymore, since SBP is going to be merged with SBI.

Corporation Bank (Corp) - In terms of technology adoption, Corp has always been the leader. Whether it is internet banking, debit cards or the recently introduced mobile-commerce, it has always been the first PSB to adopt it. Even the website of this Mangalore-based bank looks decent enough ( better than most PSBs including SBI ).

Karnataka Bank & Andhra Bank - Not to be left behind are these two banks from the South, who have a decent network of ATMs and CBS branches ( atleast in the South and are trying to expand in the North India as well ).

Punjab National Bank (PNB) - Most ( if not all ) branches of PNB are CBS-enabled and one good thing about PNB is that account-holders at a CBS branch by default get a payable-at-par cheque book. Though they have been a laggard on the ATM front. I haven't seen many of their ATMs other than at branches. They have a tie-up with Geojit for providing depository and trading services.

State Bank of India (SBI) - SBI has stepped into so many domains at the same time that it has become almost unmanageable ( atleast for its branch managers ). SBI ( along with its subsidaries ) does have the largest network of ATMs in the country. Recently they have introduced the concept of 3-in-1 trading account in partnership with Motilal Oswal.

UCO Bank & Union Bank of India - After being in financial trouble for few years these two banks have not only improved their balance sheet positions but their services as well. UCO Bank has been rapidly expanding, opening up new branches. You can find ATMs at almost all of their urban branches.

Among the PSBs which haven't shown any willingness to upgrade, Indian Bank tops the list. Its branches, still give you that feeling of a dingy government office (the image which is normally projected in hindi movies).

Hope some day our PSBs would be able to measure upto the services offered by the international banks [ but should not measure upto their charges ;-) ].

Update : Karnataka Bank is not a PSU Bank. Thanks Narsi!

Thursday, December 6, 2007

I pity the SBI Manager

With SBI ( State Bank of India ) distributing their Insurance, Credit Card and Mutual Fund products through their wide network of branches, as well as modernizing their banking operations ( offering facilities like Internet Banking, Debit Card etc. ) life has become a lot easier for all but one group of persons.. the managers of SBI branches.

At an SBI branch
- if you need Internet Banking password, you need to approach the Manager.
- Applying for SBI Debit Card? submit the form to the Branch Manager.
- Want to purchase Mutual Fund units? Approach the Manager.
- SBI Life Insurance products? Approach the Mananger.

All this over and above his ( Manager's ) existing responsibilities ( which includes attending to their High Net-worth clients ).

All this, leads to a scenario, where there is always a long queue of people waiting outside the Manager's cabin. This is unlike other banks ( public or private sector ), where there are dedicated personnel for each of these products ( viz. Mutual Funds, Insurance, Cards etc. )
Perhaps, SBI can do a little favour to their managers ( and their customers as well ! ) by implementing a system similar to the other banks.