Thursday, December 6, 2007

I pity the SBI Manager

With SBI ( State Bank of India ) distributing their Insurance, Credit Card and Mutual Fund products through their wide network of branches, as well as modernizing their banking operations ( offering facilities like Internet Banking, Debit Card etc. ) life has become a lot easier for all but one group of persons.. the managers of SBI branches.

At an SBI branch
- if you need Internet Banking password, you need to approach the Manager.
- Applying for SBI Debit Card? submit the form to the Branch Manager.
- Want to purchase Mutual Fund units? Approach the Manager.
- SBI Life Insurance products? Approach the Mananger.

All this over and above his ( Manager's ) existing responsibilities ( which includes attending to their High Net-worth clients ).

All this, leads to a scenario, where there is always a long queue of people waiting outside the Manager's cabin. This is unlike other banks ( public or private sector ), where there are dedicated personnel for each of these products ( viz. Mutual Funds, Insurance, Cards etc. )
Perhaps, SBI can do a little favour to their managers ( and their customers as well ! ) by implementing a system similar to the other banks.

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